Privacy Policy

Website Policies

Legacy Pilates Ltd — Last updated: 22.07.2026

Legacy Pilates Ltd ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website www.legacypilates.co.uk (the "Site"), book a class, or sign up to our mailing list.

We are the data controller for the purposes of UK data protection law (UK GDPR and the Data Protection Act 2018).

Contact details:

Legacy Pilates Ltd

Unit C2, Coedcae Lane Industrial Estate, Pontyclun CF72 9HG

Hello@legacypilates.co.uk

1. Information We Collect

a) Information you provide directly

When you book a class or sign up to our email list, we (via our booking partner, Momence) collect:

Name

Email address

Phone number

Payment information (processed securely by Momence — we do not store your card details)

Any other information you choose to provide, such as health or fitness notes if requested at booking

b) Automatically collected information

When you visit our Site, limited technical data may be collected, such as your IP address, browser type, and pages visited, typically via cookies or similar technologies (see the Cookies Policy below).

2. How We Use Your Information

We use your information to:

Process and manage your class bookings

Send booking confirmations, reminders, and studio updates

Send marketing emails and newsletters, where you've opted in

Respond to enquiries you send us

Improve our Site and services

Meet our legal and regulatory obligations

3. Legal Basis for Processing

Under UK GDPR, we rely on the following legal bases:

Contract: to process your booking and provide the class you've paid for

Consent: for email marketing communications, which you can withdraw at any time

Legitimate interests: to improve our services and communicate essential updates about your bookings

4. Booking and Email Platform: Momence

We use Momence, a third-party booking and marketing platform, to manage class bookings, payments, and email list sign-ups. When you book a class or subscribe via our Momence-powered widget, your information is collected and processed both by us and by Momence, acting as our data processor.

Momence may also process your data in accordance with its own privacy policy.

We choose service providers like Momence who provide appropriate safeguards for your personal data.

5. Sharing Your Information

We do not sell your personal information. We share it only with:

Momence, to facilitate bookings, payments, and email communications

Professional advisors (e.g. accountants, legal advisors), where necessary

Regulators or authorities, where required by law

6. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes described in this policy, including to satisfy legal, accounting, or reporting requirements. Email marketing data is retained until you unsubscribe or request deletion.

7. Your Rights

Under UK GDPR, you have the right to:

Access the personal information we hold about you

Request correction of inaccurate information

Request deletion of your information

Object to or restrict certain processing

Withdraw consent to marketing at any time (e.g. via the unsubscribe link in our emails)

Lodge a complaint with the Information Commissioner's Office (ICO)

You can find out more or lodge a complaint at ico.org.uk

To exercise these rights, contact us at [insert email address].

8. Data Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. However, no method of transmission over the internet is 100% secure.

9. International Transfers

Momence may process or store data outside the UK. Where this happens, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses, in line with UK GDPR requirements.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date.

Cookies Policy

This Cookies Policy explains how Legacy Pilates Ltd uses cookies and similar technologies on this Site. It should be read alongside the Privacy Policy above.

1. What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They help websites function properly, remember your preferences, and, in some cases, gather information about how the site is used.

2. Cookies We Use

a) Strictly Necessary Cookies

These are essential for the Site to work properly, including enabling our booking widget (provided by Momence) to function — for example, keeping track of your booking session as you select and pay for a class. These cookies cannot be switched off, as the Site would not work properly without them.

b) Website Platform Cookies

Our Site is built using Squarespace who may set its own essential cookies to enable core site functionality, such as page loading and security.

c) Analytics or Marketing Cookies

We do not currently use analytics (such as Google Analytics) or advertising/tracking cookies (such as Meta/Facebook Pixel) on this Site. If this changes in future, we will update this policy and, where required, request your consent via a cookie banner before any non-essential cookies are set.

3. Third-Party Cookies

Because our booking and email sign-up widget is provided by Momence, Momence may set its own cookies when you interact with the widget, in accordance with its own Cookies/Privacy Policy. We do not control these cookies directly.

4. Managing Cookies

You can control or delete cookies through your browser settings. Most browsers allow you to:

View what cookies are stored and delete them individually

Block third-party cookies

Block all cookies from specific or all sites

Delete all cookies when you close your browser

Please note that blocking strictly necessary cookies may prevent our booking widget from working correctly.

Guidance on managing cookies in common browsers:

5. Changes to This Policy

We may update this Cookies Policy from time to time, for example if we introduce analytics or marketing tools. Any changes will be posted on this page with an updated "Last updated" date.

Website Terms of Use

These Terms of Use govern your access to and use of www.legacypilates.co.uk (the "Site"), operated by Legacy Pilates Ltd, a company registered in England and Wales. By using the Site, you agree to these Terms.

These Terms relate only to your use of this website. They do not cover the booking of classes or your relationship with us as a studio member or client, which are governed by our separate booking terms and conditions (provided at the point of booking via Momence).

1. Use of the Site

You may use this Site for lawful purposes only. You must not:

Use the Site in any way that could damage, disable, or impair it

Attempt to gain unauthorised access to any part of the Site or its underlying systems

Use automated tools (bots, scrapers) to extract content without our permission

Use the Site to transmit any harmful or unlawful material

2. Intellectual Property

All content on this Site — including text, images, logos, and design — is owned by or licensed to Legacy Pilates Ltd and is protected by copyright and other intellectual property laws, unless otherwise stated.

You may view and print pages from the Site for your own personal, non-commercial use. You must not reproduce, copy, distribute, or otherwise use any content from the Site for commercial purposes without our prior written consent.

3. No Professional or Medical Advice

Content on this Site is provided for general information purposes only and does not constitute medical, health, or fitness advice. You should consult a qualified healthcare professional before starting any new exercise programme, particularly if you have a pre-existing health condition, injury, or are pregnant.

4. Accuracy of Information

We aim to keep the information on this Site accurate and up to date, but we make no guarantees or warranties, express or implied, about its completeness, accuracy, or reliability. Class schedules, pricing, and availability are subject to change and should be confirmed at the time of booking.

5. Third-Party Links and Services

Our Site may include links to third-party websites or embed third-party services (such as our Momence booking widget). We are not responsible for the content, accuracy, or practices of any third-party sites or services, and their use is subject to their own terms and privacy policies.

6. Limitation of Liability

To the fullest extent permitted by law, Legacy Pilates Ltd shall not be liable for any direct, indirect, incidental, or consequential loss or damage arising from your use of, or inability to use, this Site. Nothing in these Terms excludes or limits our liability for death or personal injury caused by negligence, or for fraud, or any other liability that cannot be excluded or limited under English law.

7. Availability of the Site

We do not guarantee that the Site will always be available or uninterrupted. We may suspend, withdraw, or restrict access to all or part of the Site for business or operational reasons at any time without notice.

8. Changes to These Terms

We may update these Terms of Use from time to time to reflect changes in our practices or for legal or regulatory reasons. Any changes will be posted on this page with an updated "Last updated" date. Continued use of the Site after changes are posted constitutes acceptance of the updated Terms.

9. Governing Law

These Terms of Use are governed by the laws of England and Wales. Any disputes arising from these Terms or your use of the Site will be subject to the exclusive jurisdiction of the courts of England and Wales.

Contact Us

If you have questions about any of the policies above, please contact us at:

Legacy Pilates Ltd